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What is the status of my order?
The orders are typically delivered within 10-12 days. You can check the status of your order by providing us with your contact info at info@linolinens.com or +91 9910669546 so that we can share the tracking details with you.

When will my order ship?
We ship all across India; the orders are delivered within 10-12 days of placing them. Custom orders can take up to 3 weeks.
If you need an order delivered by a certain date, please contact our customer service at +91 9910669546 or info@linolinens.com to check availability prior to ordering.

What is your exchange and return policy?
We take pride in our long-standing tradition of quality-made linens and we reserve the right to cancel an order for which payment has already been made. This may occur if the stock is insufficient or the quality of goods ordered does not meet the standards. If you are not satisfied with an item purchased, we will gladly find a solution for you.
Please note the following provisions:

  1. Item(s) must be exchanged within 72hrs of receipt only in case of manufacturing defect. We will provide you with store credit that can be used for the next 6 months. 
  2. Custom-made orders with special sizes or monograms are final sales and ineligible for exchange or refund.
  3. Item(s) must be in their original packaging and condition.
  4. All sales become final after 3days from receipt of shipment.

What is the process for making an exchange? 
You can send us an email info@linolinens.com or Whats App +91 9910669546 with your order number , items you wish to exchange and a picture of the defected item. Once your exchange request has been approved, we will get in touch with you regarding pick up and exchange. 

Do you charge for return shipping?
All pick ups will be arranged and paid for by our team. Once your return is approved, we will get in touch with you regarding pick up. Please make sure you give a full address, contact and day suitable for pick up 

How do I return a gift?
Gifts can be exchanged as per the exchange and return policies that apply to all orders. Please refer to the section above.